Handling Negative Reviews: Best Practices for Home Care Agencies

Negative reviews can be challenging, but they also present an opportunity to show your commitment to customer service. Here’s how to handle them: stay calm, respond publicly on your Google Business profile, reach out privately to resolve the issue and flag the review if necessary. Remember, a few negative reviews among many positives can actually increase your credibility, so aim for a 4.5 to 4.7-star rating to build trust.