Online Reviews: How to Get Good Ones and Fix the Bad Ones

A Clear, Steady Approach to Managing Online Reviews

Online reviews often influence trust long before families or referral partners ever reach out. This workshop explores how agencies can guide reviews naturally, respond to feedback professionally and build a review presence that reflects the quality of care they provide every day.

In this session, Welton Hong shares practical guidance on:

• Encouraging positive reviews without sounding pushy
• Responding to negative feedback calmly and with credibility
• Preventing one unfair comment from outweighing years of good work

Whether you’re watching for the first time or revisiting the material, this recording offers a grounded way to think about reviews as part of long-term visibility and trust.